Some of the hottest software this year revolves around capturing voices. Whether it’s the sharp dictations of Wispr or the always-listening ears of Granola, voice-centered software currently feels inescapable. Voice dictation is getting so sharp, in fact, that I often write drafts in my notepad and then dictate aloud to my laptop.
Some prognosticators have declared this to be a dramatic end-of-the-keyboard moment, where legions of white-collar workers will soon be quietly whispering into desk microphones rather than clacking away at keyboards. I disagree, but I do think these changes could upend how customers give feedback.
I rarely email…
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