A portion of Verizon’s network crumpled on Wednesday, with up to 175,000 customers seeing “SOS” in their phones’ status bars instead of connection bars. Network outages are nothing new, but these days they often don’t reach this type of scale.
Unfortunately, when the network is down, there’s not a lot you can do to get reconnected — you have to wait for service to resume. But those three alarming letters on your iPhone can still make anyone anxious.
According to Downdetector, the Verizon outage is getting resolved. If you were affected, you may experience another issue: The “SOS” message could continue to appear even after the network is restored.
Verizon customers should check the status of the network on the web.
When CNET reached out to Verizon for comment, a spokesperson replied, “Verizon engineering teams are continuing to address today’s service interruptions. Our teams remain fully deployed and are focused on the issue. We understand the impact this has on your day and remain committed to resolving this as quickly as possible.”
Let’s take a look at what you can do when your iPhone gets stuck in Emergency SOS mode, even when service is back online.
(Disclosure: Downdetector is owned by Ziff Davis, the same parent company as CNET.)
What exactly are Apple’s Emergency SOS modes?
When you see “SOS” as the status, it refers to a feature on the Apple iPhone (14 and newer) called Emergency SOS via Satellite, which lets you contact emergency services and share your location with them, even if you don’t have cellular network service. It’s a way to stay connected even when you’re out of coverage areas. For example, if you’re hiking in a remote wilderness and get injured, you can still contact emergency services.
Whenever you don’t have cellular service or Wi-Fi, you’ll see “SOS” in the corner of your iPhone’s screen, indicating that you can use Emergency SOS via Satellite to get emergency help.
Emergency SOS via Satellite is a separate feature from another feature on every iPhone, called simply Emergency SOS. That one requires an active service connection and calls your local emergency number, and shares your location information with emergency services.
So what’s the problem with SOS mode?
Once your iPhone loses service and enters its SOS mode, your device may struggle to reconnect to your network, even if you’re back in an area with service. You might notice that someone else in the area has service while you don’t, or vice versa. Fortunately, there are several ways to address this issue.
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What to do if you’re stuck in SOS mode
According to Apple, if you see “SOS” or “SOS only” in the status bar, you can do the following to help your device find a cellular network:
- Make sure that you’re in an area with cellular network coverage. You can check in with people around you who appear to have service or verify with your service provider.
- Turn your cellular data off and on. Go to Settings > Cellular and toggle Cellular Data on and off.
- Restart your iPhone. On the iPhone X and later models, hold either of the volume buttons and the side button until the power off slider appears, and then drag the slider. Wait 30 seconds, then press and hold the side button to turn your iPhone back on. If you have an older iPhone model, here’s how to restart it.
- Check for a carrier settings update. Your carrier may send out a carrier settings update to improve your cellular network connectivity and performance. As long as you’re connected to the internet, go to Settings > General > About and check to see if an update is available.
- Turn your cellular line off and on. Go to Settings > Cellular > your phone number and toggle your cellular line on and off. If you’re not using an eSIM, remove the SIM card from your phone and reinsert it.
- Update your iPhone. If the software has a bug, it may be causing issues with your cellular service. To check for a software update, go to Settings > General > Software Update. You’ll need internet for this to work, so Wi-Fi would be your only option if you can’t connect to cellular.
- Reset your network settings. WARNING: This will reset all your Wi-Fi networks and passwords, cellular settings, and VPN settings. Only do this if you’ve tried all of the above first. If you’re fine with that, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
Lastly, if network connection issues persist, Apple suggests contacting your phone carrier to determine if there are any issues with your carrier or account that could be affecting your service, such as another outage in your area or an unpaid account.
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