Voice assistants handling phone calls is a little more accepted today than back in the Duplex days. Call screening features abound—whether on a Pixel, Samsung, or iPhone, onboard assistants routinely intercept unknown callers to ask why they’re calling.
But these kinds of features—much like hyped-up AI translation features—can often fall short. Calls are unpredictable, and the person on the other end may hang up, assuming it’s just another spam call. What happens if Gemini doesn’t understand a person’s accent all that well? Will it trap the clerk in an endless loop of asking them to repeat themselves? And if the shop doesn’t have the tool you…
Read the full article at WIRED.COM