Verizon 5G Home vs. T-Mobile Home Internet: The Battle for the Best 5G Home Internet Service

Verizon vs. T-Mobile: Who does 5G home internet better?

5G home internet has been making a lot of noise lately. So, you probably already know that T-Mobile and Verizon are the top players in the game. These two telecom companies dominate the 5G fixed wireless internet space and often compete for customers. But which provider offers an overall better service?

CNET picks T-Mobile Home Internet as the better internet service provider due to its wide availability. You can find coverage in more locations across the country (including rural areas), offering internet connectivity to more people. Verizon 5G home internet has faster speeds but falls short on coverage. In recent years, T-Mobile has also performed better than Verizon when it comes to customer satisfaction. Plus, T-Mobile is usually seen in the top spots for ISP customer satisfaction in the latest 2024 J.D. Power Survey and the 2024 American Customer Satisfaction Index, too.

Offering broadband services in rural areas is important. But in order to maintain competition, T-Mobile Home Internet and Verizon 5G Home Internet must also appeal to urban and suburban customers. T-Mobile has been making headlines by introducing three new plans with faster speeds and some streaming perks that compete with Verizon’s perks and streaming add-ons. But keep in mind that overall, the best internet provider for you might be the one that caters to your needs and what’s available in your area.

We’ll give you the key facts on these two providers so you can make an informed decision. We’ve compiled exhaustive research on speed, pricing, customer care and more to help make that choice easier. Let’s dive into the details on Verizon and T-Mobile’s home internet plans.

Note: All prices listed on this page reflect available discounts for setting up paperless billing. If you decide not to go with automatic monthly payments, your price will be higher.

Source: CNET analysis of provider data.

What should I know about 5G before signing up?

5G continues to roll out nationwide, offering millimeter-wave cellular speeds at higher, faster frequencies than 4G LTE. That’s great news for our phones and other smart gadgets connecting over cellular airwaves. And it could be a game changer for our homes, too. With the potential for near-gigabit speeds over the air that rival cable and fiber internet service providers — plus the added appeal of straightforward, consumer-friendly terms that ditch data caps, equipment fees and the like — 5G is shaping up to become one of the most exciting developments in residential internet in years.

5G signals are extremely convenient — much more convenient than installing a fiber or cable network — but the signal doesn’t reach everywhere. The first hurdle with 5G home internet service is whether it’s available at your address. Though you may get cell service from T-Mobile or Verizon, that doesn’t automatically mean you’ll get home internet at your address.

Verizon and T-Mobile are the providers doing the most to expand the 5G’s availability for home internet use, though the providers recently found a new competitor in AT&T’s 5G home internet rollout, AT&T Internet Air. AT&T does not boast the same availability as Verizon or T-Mobile, with a coverage of just 14% of the US, according to the FCC. However, all providers offer dedicated 5G fixed wireless home internet plans that promise fast speeds and simple terms at competitive rates. In some areas, you might even find that your home is serviceable by both Verizon and T-Mobile, as CNET’s own Eli Blumenthal discovered in his quest to replace his cable provider.

If we take a second look at customer satisfaction data, we’ll find that 5G internet continues to impress customers, significantly more than wired cable, fiber, DSL or satellite internet services. Time will tell how much 5G stands to disrupt the ISP category. For now, let’s continue our look at how Verizon 5G Home and T-Mobile Home Internet match up. 

Verizon 5G Home vs T-Mobile Home Internet: Plans and pricing

Are you tired of deciphering which broadband package to choose out of countless options? Both Verizon and T-Mobile lean into providing a no-strings-attached broadband experience, a welcome relief for many internet users. Each provider offers simplified 5G home internet plans requiring no term agreements, no data caps and no additional monthly equipment fees.

There are two plan options for Verizon: Verizon 5G Home and Verizon 5G Home Plus. Verizon 5G Home comes with a two-year price guarantee and lower download speeds, while Verizon 5G Home Plus locks in your price for three years, plus higher download speeds and a slew of additional perks, which we’ll outline in the perks and promos section below. 

T-Mobile now offers three home internet plans, though two of them feature the same speeds. T-Mobile Home Rely Internet costs $50 monthly for speeds ranging between 87 to 318Mbps download and 14-56 upload. T-Mobile Amplified Internet Plus costs $60 for speeds ranging from 133 to 415Mbps download and 12 to 55Mbps upload and T-Mobile All-In Internet costs $70 monthly for the same speeds but with and includes a mesh Wi-Fi router to extend the range of coverage throughout the house and 24/7 “interactive video support,” according to T-Mobile’s website.

T-Mobile also recently rolled out its Home Internet Backup plan that you can use in the case of power or internet outages or during natural disasters interrupting connectivity. For $20 a month, you get up to 130GB — which is admittedly, not very much, but this internet option isn’t intended for heavy or regular usage. In fact, T-Mobile offers this internet option as a backup to your current internet provider.

Which is faster?

While 5G can reach gigabit download speeds and Verizon advertises its 5G Home Plus plan as maxing out at 1,000Mbps, don’t expect those top-end numbers from either provider’s home internet product. T-Mobile says on its site that customers can expect “average download speeds in excess of 100Mbps,” and that people typically experience ranges from 87 to 318Mbps. Why so relatively low? T-Mobile Home Internet relies on its growing 5G grid and existing 4G LTE network to expedite its availability. So don’t expect a pure 5G experience. Still, thanks to upgraded gateway routers, T-Mobile can offer faster speeds on average than previously offered, meaning you could see speeds up to 415Mbps (though probably not consistently). CNET’s Amanda Kooser discovered that her speeds were inconsistent after trying out T-Mobile Home Internet at home.

“During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization,” reads the first sentence of T-Mobile Home Internet’s general terms. “Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users.” In other words, you may experience some slowed internet speeds during peak hours, like after 5 p.m. Unlike with data caps, however, there’s no allotment of “priority data” and no overage fees for consuming too much data.

On the other hand, Verizon tells its subscribers to expect average download speeds of around 300Mbps. Verizon’s dependence on its Ultra Wideband 5G network (and lesser use of its “4G LTE backup”) is the main reason for the faster speeds. It uses low-band, midband and millimeter-wave technology to offer speeds that could get as high as 1,000Mbps for some lucky people.

Which offers the best value?

When trying to gauge the best deal for your home, it’s essential to look at the cost per Mbps to better understand the actual value.

Considering the average download speed of 100Mbps for that basic $50 monthly fee, T-Mobile Home Rely Internet rings in at 50 cents per Mbps, comparable to what you might pay for a midrange cable internet plan. If you have a qualifying Go5G Plus or Magenta Max mobile plan, you can trim that to $30 a month or 30 cents per Mbps. T-Mobile Home Amplified Internet comes in at 60 cents comparatively, a steep price without a bundling discount, while T-Mobile All-In Internet rings in at 70 cents.

Verizon 5G Home, which averages 125Mbps, matches that amount at a cost per Mbps of 40 cents. If you choose the Verizon 5G Plus plan, which averages 300Mbps, your monthly bill is $70, but that cost per Mbps goes down to just under 24 cents. Customers with qualifying Verizon mobile plans will get $15 to $25 off the monthly cost of either plan. If you can use that additional discount, it makes Verizon 5G Home — the regular plan at 28 cents per Mbps and the Plus plan at an even better 15 cents per Mbps — one of the most affordable out there compared to any cable internet plans by competitors.

What about the fine print?

Let’s revisit that idea of the no-strings-attached internet experience. Verizon and T-Mobile are eager to get customers to try their 5G home internet offerings, so no hidden fees or taxes are added to the monthly cost. As we mentioned before, there’s no contract or data cap. There’s also no additional equipment rental fee, installation fee or other trap fees (although T-Mobile does charge a one-time, $35 activation fee), so it’s a win-win for both providers and their customers.

Verizon 5G Home vs. T-Mobile Home Internet: Who can sign up?

Neither provider offers a detailed coverage map for its 5G home internet solution. However, considering the list of cities they claim to cover and the total number of households, T-Mobile is clearly in the lead here.

While Verizon 5G Home Internet is available to approximately 40 million homes nationwide, T-Mobile Home Internet reaches over 50 million households and serves almost 60% of the US population. In contrast, Verizon’s 5G service is now available in more than 2,700 cities, covering only 21% of the country.

Overall, T-Mobile Home Internet has just over six million customers (according to a recent report in the fourth quarter of 2024.), while Verizon’s latest earnings report shows that the company has added one million subscribers, putting its subscriber base at just over four million. That’s a sizable piece of the broadband pie for both upstart fixed wireless offerings.

Verizon 5G Home vs. T-Mobile Home Internet: Deals and promotions

Still not convinced by the straightforward terms both T-Mobile and Verizon put forward? They’ll try to sway you with their promotional offers.

First, T-Mobile and Verizon are so confident in their 5G home products that each offers to pay off any early termination fees for new customers who break their current ISP contract, up to $500 for Verizon and $750 from T-Mobile. 

Second, they each offer similar discounts for eligible mobile customers. T-Mobile and Verizon will shave off $15 to $25 if you bundle your home internet with eligible mobile plans.

Verizon also offers some solid perks. All Verizon plans include a price lock of up to five years. Depending on which plan you sign up for, you can expect a $100 to $200 Verizon gift card. Verizon also offers customers a free year-long Netflix and Max subscription (with ads).

Comparatively, T-Mobile’s latest deal for new customers who sign up online is a prepaid Mastercard card worth $300. The All-In Home Internet plan also features Hulu (with ads) plus a Paramount Plus subscription.

Both Verizon and T-Mobile offer a price lock for internet, with Verizon pledging a five-year price lock for all plans.

Verizon 5G Home vs. T-Mobile Home Internet: What do customers think?

We refer to two of the top customer satisfaction surveys within our ISP reviews — J.D. Power and the American Customer Satisfaction Index — and they consistently place T-Mobile and Verizon at the top of their rankings. Verizon 5G scored just 605 points to T-Mobile’s 649 in the J.D. Power study. As the national average in that study was 630, T-Mobile performed extremely well.

On the other hand, T-Mobile Home Internet impressively led all nonfiber ISPs with 76 out of 100, well above the ACSI industry average of 68 points. But can you guess which provider was right behind it? Verizon 5G Home Internet took second place, scoring 74 points.

Anecdotally, one of our CNET writers tested T-Mobile during its pilot program and preferred it over his previous provider, Xfinity.

So, which is it?

T-Mobile and Verizon are still aggressively building their 5G networks, so we’re closer to the story’s beginning than the middle or end, especially regarding 5G fixed wireless internet overall. 

T-Mobile Home Internet has a slight edge over Verizon 5G Home Internet in availability and customer satisfaction. Adding its 4G LTE network to 5G makes it a much more viable pick, particularly in rural and underserved areas of the country, where it’s a compelling alternative to options like satellite or DSL. Verizon 5G Home Internet takes the lead in performance, featuring nearly triple the current download speeds of T-Mobile Home Internet with the addition of more enticing perks and bundles. As such, T-Mobile may have the upper hand now, but Verizon seems poised to provide a higher upside in the immediate future as the best fixed wireless internet in cities where the two overlap.

Verizon 5G Home vs. T-Mobile Home Internet FAQs