Best Internet Providers in Knoxville, Tennessee

CNET recommends AT&T Fiber as the best internet provider in Knoxville. Knoxville has no shortage of high-speed internet options, with six providers to choose from, including five that offer gigabit speeds.

To determine the best internet providers in Knoxville, our team evaluates speeds, pricing, customer service and overall value. We conduct spot checks on local addresses to confirm availability, thoroughly review provider terms and conditions, and directly contact ISPs when necessary to verify details.

Note that the prices, speed and other information listed above and in the provider cards below may differ from what we found in our research. The cards display the full range of a provider’s pricing and speed across the US, according to our database of plan information provided directly by ISPs. At the same time, the text is specific to what’s available in Knoxville. The prices referenced within this article’s text come from our research and include applicable discounts for setting up automatic payments each month — a standard industry offering. Other discounts and promotions might also be available for things like committing to a contract or bundling with a cellphone plan. 

To learn more about how we review internet providers, visit our full methodology page.

Top internet providers in Knoxville

Knoxville residents have a surprisingly high number of quality internet providers to choose from. According to FCC mapping data, 99.5% of the city has access to internet speeds of at least 250Mbps download and 25Mbps upload and 72% can get 1,000/100Mbps speeds.

Source: CNET analysis of provider data

Other available Knoxville residential internet providers

• Knoxville Utilities Board: KUB is a municipal broadband provider in Knoxville that offers three fiber internet plans: 1,000Mbps upload and download speeds for $65 monthly, 2,500Mbps for $150 and 10,000Mbps for $300. If KUB Fiber were available to more people, it would have a good argument for being our top pick. Right now, only 13% of Knoxville residents can get it, but it says it will be available at every home in the city by 2028. 
• Satellite internet: You can get satellite internet at every address in Knoxville, but there are almost no situations where you should. Hughesnet and Viasat are the traditional satellite providers in the area, and they both come with steep prices, stingy data caps and slow speeds. Starlink is a newer option that gives you better speed and latency but has high monthly prices and upfront equipment costs. 
• Verizon 5G Home Internet: Like T-Mobile Home Internet, Verizon uses its 5G wireless network to provide home internet connections. It offers faster speeds than T-Mobile, but only about 18% of Knoxville residents currently have access.

Pricing info on Knoxville home internet service

Compared to other cities in the area, Knoxville offers plenty of cheap internet plans. Both WOW and Xfinity have some of the cheapest starting prices you’ll find anywhere in the country, although you’ll have to look out for price increases with both providers. Verizon and T-Mobile also have low starting prices — especially if you add an eligible cellphone plan to the mix.

Cheapest internet plans in Knoxville

Source: CNET analysis of provider data

How fast is Knoxville broadband?

Knoxville has a shockingly high number of gig-speed options available in the area, with 12 different plans reaching download speeds above 1,000Mbps. For comparison, Nashville has seven gig-speed plans, Charlotte has five and Asheville has four. With symmetrical speeds of 10,000Mbps, Knoxville Utilities Board offers some of the fastest internet plans you’ll find anywhere in the entire country.

Fastest internet plans in Knoxville

Source: CNET analysis of provider data

How CNET chose the best internet providers in Knoxville

Internet service providers are numerous and regional. Unlike the latest smartphone, laptop, router or kitchen tool, it’s impractical to personally test every ISP in a given city. So what’s our approach? We start by researching the pricing, availability and speed information drawing on our own historical ISP data, the provider sites and mapping information from the Federal Communications Commission at FCC.gov.

But it doesn’t end there. We go to the FCC’s website to check our data and ensure we’re considering every ISP that provides service in an area. We also input local addresses on provider websites to find specific options for residents. To evaluate how happy customers are with an ISP’s service, we look at sources including the American Customer Satisfaction Index and J.D. Power. ISP plans and prices are subject to frequent changes; all information provided is accurate as of the time of publication. 

Once we have this localized information, we ask three main questions: 

• Does the provider offer access to reasonably fast internet speeds? 
• Do customers get decent value for what they’re paying? 
• Are customers happy with their service? 

While the answers to those questions are often layered and complex, the providers that come closest to “yes” on all three are the ones we recommend. 

To explore our process in more depth, visit our how we test ISPs page.

What’s the final word on internet providers in Knoxville?

I’ll be blunt: Knoxville is one of the best cities for internet customers that I’ve covered at CNET. It has some of the fastest plans you’ll find anywhere in the country from AT&T Fiber and Knoxville Utilities Board, but it also has some of the cheapest from WOW and Xfinity. You’ll still have to keep an eye out for things like price increases and equipment costs, but that’s true of any city. No matter what you’re looking for in an internet provider, you’ll be able to find it in Knoxville. 

Internet providers in Knoxville FAQs